Refund policy

Effective Date: 21 May 2026

Welcome to Rajkumar Fashion Hub. We want our customers to have a satisfactory shopping experience. This Return & Refund Policy explains the conditions and process for returns, exchanges, cancellations, and refunds for purchases made through our website.

1. Return Eligibility

Customers may request a return within 7 days of receiving the order, subject to the conditions mentioned below.

The product must:

  • Be unused and unworn.
  • Be in its original condition.
  • Have its original packaging, tags, labels, and accessories.
  • Not show signs of washing, alteration, damage, or misuse.
  • Be accompanied by the relevant order details or proof of purchase.

Returns may be accepted for:

  • Wrong product received.
  • Damaged product received.
  • Defective product.
  • Product materially different from the product ordered or described.
  • Missing item from the order.

2. Non-Returnable Conditions

A return may not be accepted where:

  • The product has been used, washed, worn, altered, or damaged after delivery.
  • Original tags, packaging, or accessories are missing.
  • The return request is submitted after the applicable return period.
  • The product has been damaged because of improper use or handling by the customer.
  • There is evidence of fraudulent or abusive use of the return process.

Certain products may have additional return conditions mentioned on their respective product pages.

3. How to Request a Return

To request a return, contact us through the customer-support details provided on our website.

Please provide:

  • Order number.
  • Customer name.
  • Product name.
  • Reason for return.
  • Clear photographs/videos of the product where relevant.

Our team may review the request and supporting information before approving the return.

4. Return Shipping

For returns caused by a wrong, damaged, defective, or materially different product, applicable return-shipping arrangements will be handled according to the circumstances of the order.

For other approved returns, return shipping costs may be borne by the customer where applicable and as communicated during the return process.

5. Refunds

Once the returned product is received and inspected, we will determine whether it qualifies for a refund.

For an approved refund:

  • The refund will generally be issued to the original payment method.
  • Any applicable deductions will be communicated where permitted.
  • Processing time may depend on the payment gateway, bank, or financial institution.
  • Customers will be informed when the refund has been initiated.

Where applicable consumer-protection law requires a return or refund for defective, wrong, materially different, or otherwise qualifying goods, this policy will not be interpreted as limiting those statutory rights. The Consumer Protection (E-Commerce) Rules, 2020 contain protections concerning goods that do not conform to agreed characteristics or certain delayed deliveries. Consumer Affairs

6. Order Cancellation

Customers may request cancellation before the order is dispatched.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return process after delivery.

7. Exchange

Exchange requests may be accepted for eligible products, subject to:

  • Product availability.
  • Product condition.
  • Applicable return period.
  • Other conditions communicated by Rajkumar Fashion Hub.

If the requested replacement is unavailable, an applicable refund may be offered.

8. Damaged or Tampered Package

If you receive a package that appears damaged, opened, or tampered with, please contact us as soon as possible.

Customers should retain the original packaging and provide photographs/videos where required to help us investigate the issue.

9. Wrong or Missing Products

If you receive a wrong product or an item is missing from your order, please contact us promptly with the order details and supporting photographs/videos.

After verification, we may arrange an appropriate replacement, return, or refund as applicable.

10. Fraudulent or Abusive Returns

We reserve the right, subject to applicable law, to investigate return requests involving suspected fraud, repeated misuse of the return policy, intentional product damage, false claims, or other abuse of the return process.

11. Consumer Rights

Nothing in this Return & Refund Policy is intended to remove or restrict any consumer rights or remedies available under applicable Indian law.

Consumers retain applicable statutory rights, including the right to be informed about the quality, quantity, price, and other relevant characteristics of goods and services. Consumer Affairs

12. Policy Changes

Rajkumar Fashion Hub may update this Return & Refund Policy from time to time.

Any updated version will be published on the website with the revised effective date.

13. Contact Us

Rajkumar Fashion Hub
Legal Name: Aaftab
GSTIN: 33EQRPA9962G1ZF
Business Type: Proprietorship

Registered Address:
Floor No. 2, Building No. 3, Aaftab
Anna Salai
Chennai, Tamil Nadu – 600001, India

For return, refund, exchange, cancellation, or order-related assistance, please contact us through the customer-support details provided on our website.